AdresEviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 53,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
Job Description
Experience – 5-8 Years
Should have 5+ years experience in Documentum v7 + Oracle DB Java / J2EE (version 1.6 / 1.7 / 1.8) with Angular (Java legacy programmers, not microservices) Kofax Capture (version 11.0) + SQL Server + VB for Apps SHOULD HAVE: VB.NET, C#, Visual Basic for Application Elixir (version 2003-2011) Adobe CQ5 + Oracle DB.
Role and Responsibilities
- Management of tickets transferred by support level 1.5
- Diagnosis review
- Request for extra information in those cases where information provided in the ticket is not enough for classifying and resolving the ticket.
- Resolution of assigned tickets.
- Report critical incidents to Incident Management, as per operational process defined.
- Creation and or update of resolution procedures documentation for repetitive tickets small changes/enhancements either proposed by this support team or coming from the client.
- Estimate small enhancements and implement them if approved by the client.
Our Offering
- Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment
- Wellbeing programs & work-life balance - integration and passion sharing events
- Attractive Salary and Company Initiative Benefits
- Courses and conferences
- Attractive Salary
If you have any questions, please contact our recruiter:Arun - India Recruitment | LinkedIn
Let’s grow together.
