Associate Client Director, Customer Success & Insights

Associate Client Director, Customer Success & Insights

Location:  Remote, but must be US-based.

Reference ID:  REFID358875

About this job

As a Customer Success & Insights leader, you are responsible for all client activity and the overall success of NielsenIQ at the customer. This includes driving timely outcomes and client value through the data and analytics, which drive the overall customer experience and elevate NIQ’s performance. This role has deep knowledge of the customer’s business and industry, enabling you to identify new opportunities for NIQ to drive value. Works successfully across a matrixed organizational structure, fully leveraging the service model. 

At NielsenIQ, we work with U.S. manufacturers and retailers to help them understand their consumers and optimize their business. When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion.

Responsibilities

• Partner with customers to set objectives that drive business impact and maximum value
• Understand the industry and issues a customer is facing
• Build and maintain enduring relationships and deep expertise
• Understand client structure and organization to enable service strategy
• Leverage NielsenIQ solutions and apply industry knowledge
• Conduct issue-based analyses with clear insights and actionable recommendations
• Drive thought leadership with customers, leveraging NielsenIQ tools and assets
• Identify opportunities for increased partnership and elevate to sales partners
• Facilitate clear day-to-day communications with customers and demonstrate empathy 
• Ensure on-time delivery of solutions to achieve forecasted revenue on time 
• Ensure deliverables are outcome-focused and connected to business objectives
• Work with internal partners to ensure timely delivery of monthly data and reporting 

Qualifications

Are you a strong leader with a passion for driving client impact? Are you flexible and able to adapt easily to a dynamic work environment? Can you effectively tell a story that captures the audience and brings them along on your journey? Can you work collaboratively as part of a remote team within a dynamic and challenging environment while maintaining high standards? Do you have experience working with complex client relationships and issue resolution? Do you have a can-do attitude, maintaining positivity in the most challenging situations?

• College/University Undergraduate or Master’s Degree 
• Prior experience with NielsenIQ data applications and platforms (Discover, Omni Shopper, and RMS Spectra)
• Highly proficient in Microsoft Office; experience with BI is a plus (PowerBI, Tableau) 
• 8+ years of CPG industry experience preferred

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life insurance

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: 

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.