AdresAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Job Summary
- Mission: Deliver best in class Customer experience, driving Operational & Quality excellence with continuous improvement in our service levels and translating into impactful and time bound actions while identifying opportunities for growth.
- Key Responsibility: Lead and secure Customer Service PM/AM and Design handling and translating customer needs into impactful and time bound actions for growth. Also directly responsible for allocated customers.
What you will do
Recurrent sales management
- Secure timely and accurate Customer Design and order fulfillment throughout the Supply Chain (Design, Packaging Material & Additional Material)
- Identify opportunities to grow / upsell and cross sell to generate leads for sales.
- Ensure compliance to the Global controls and Global trade flows as well as support any chain of custody certification audit.
- Support in case of complex situations/negotiations/escalating voice to Management team/resource providers when required.
Operational Planning and Execution
- Secure alignment between Supply Chain and Sales strategies and own Supply Chain initiatives / improvements within KA plans
- Secure alignment between market and cluster/global Demand and Supply priorities
- Synergy with internal functions: Design Hub, planning, logistics, additional material, to secure smooth order fulfillment always leading to increase productivity.
- Drive implementation of global projects and change initiatives in the market
- Drive continuous improvement and Customer Service & Design Performances.
- Drive WCM activities within CS&D team
Customer Experience
- Smooth and timely order management and design handling high quality customer experience (CX & Digital) as well as high quality objectives as part of KA plans
- Liases with BU's and factories to escalate the voice of customer & market to expedite resolution
People Management
- Secure Customer Service and Design organizational alignment for market, competence development and resource management
- Coach and provide on the job guidance and learning to reportees. Identify competence gaps & ensure learning plan is in place.
We believe you have
Qualifications:
- Bachelor's Degree: In Business Administration, Supply Chain Management, or a related field. Master's or MBA is a plus.
- Professional Certifications: Such as PMP, Lean Six Sigma, CPIM, or CSCP (preferred but not mandatory).
Experience:
- Leadership and Management: 3-5 years of experience in leadership or expert roles within Customer Service or supply chain management.
- Operational and Customer Service Excellence: Proven track record in operational improvements and delivering high customer satisfaction.
- Project Management: Experience in leading cross-functional projects and implementing change initiatives.
- Commercial Acumen: Knowledge of sales management, commercial compliance, and regulatory frameworks.
- People Management: Demonstrated ability in team development, coaching, and performance management.
Skills:
- Professional level of Turkish and English
- Strong Communication and Leadership: Effective stakeholder engagement and team motivation.
- Strategic Thinking: Ability to align strategies with corporate objectives and customer needs.
- Adaptability: Flexibility to manage changing priorities and market demands.
- Technical Proficiency: Familiarity with ERP and CRM systems, and competence in data analysis.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 16th February,2024.
If you have any questions about your application, please contact Gizem Dogan.
