Dowty Field Service Representative

The Field Service Representative will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.  Role will be responsible for supporting the R391 (C130) Composite Propeller System and related components at a customer site.

Job Duties & Responsibilities

• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
• Provide on-site interpretation of data and technical instruction
• Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Be responsible for reports, including; obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
• Assist customer in scheduling maintenance and workload
• Assist in ensuring parts meet established schedules
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
• Perform intermediate and depot level maintenance
• Hands on repair and maintenance of Composite Propeller System and related components

Required Qualifications:

•  Bachelor's Degree from an accredited college or university (Or a High School Diploma / GED with a minimum of 4 years of Aviation experience in a Field Service or Maintenance position)
• Able to lift minimum of 65 Lbs
• 2+ years performing extensive repairs and conversions as well as maintenance and repair work engine and/or propeller maintenance
• Must be able to pass a non-DOT drug test and a background check

Desired Qualifications:

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Proven analytical and continuous improvement mindset
• Ability to interface at all levels of the organization, both internally and externally

Locations for customer sites are:

• Clovis NM

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

#LI-Remote - This is a remote position