English Customer Support Specialist

We are looking for an English Customer Support Specialist who will be a part of a team that builds the products that millions of people worldwide will use.

Papara has been on a mission to create the best financial experience for its users. With over 18 million users, we are a leading fintech company based in Turkey. We provide simple, affordable, fast, and fun financial services. In short, we are the future of banking and finance.

We use design and technology to give our users the financial experience they deserve. Since we succeed on a national scale, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day.

Papara is an opportunity to build scalable, high-performing financial services by using the latest technologies. You will work in a fast-paced environment and be part of a team that constantly develops and renews itself.

If you share that passion and believe in our mission, come, and join us!

Job Description

• Answering calls from users on the phone in our inbound call center,
• Listening to user problems and providing them with correct and practical solutions,
• Give service in voice and non voice channels,
• Informing administrators about suggestions by listening to user suggestions,
• Conducting negotiations within the framework of quality rules and regulations,
• Playing an active role in achieving team goals.

Qualifications

• University graduate degree,
• At least 2 years of experience in English call center and/or customer service,
• Able to work in 24/7 shifts
• Good command of MS Office programs,
• Good communication skills with good diction,
• Solution oriented,
• Having a career goal, eager to learn and develop,
• Able to work effectively in a dynamic environment and prone to teamwork.

What We Offer

• Market-competitive salary and pay-for-performance bonuses.
• We care about your professional development; you can use your learning budget on any platform.
• We care about you, private health insurance.
• Free access to all Papara services, 10% cashback on Papara Card payments, and 20% cashback on bill payments via Papara.
• Technical equipment package that covers what you need.
• Free platform memberships; Spotify, YouTube, Netflix.
• No politics; You will be a part of a team that focuses on productivity and success. You will have the opportunity to work in a dedicated team that cares about your development.
• We are against any form of discrimination. We believe that every individual has a unique personality.

We strive to make the hiring process the fastest and most convenient.

Come and join Papara!