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çalışma şekli
Aylık maaşAdahan DeCamondo Pera, Autograph Collection; 50 rooms boutique hotel in Pera, Adahan DeCamondo Pera. Pera is one of the oldest and most beautiful districts of Istanbul. "Autograph Collection", which started to serve as the Premium brand of Marriott International in 2010, has become one of the most preferred brands within the Marriott group with its more than 200 properties all over the globe today. Each Autograph Collection hotel in the world creates their own stories by combining architectural details, history and unique characteristics with Marriott's customer-oriented high-level service approach, adding value to the brand leadership of Marriott International, which has the strongest portfolio in the hospitality industry. Take a step into a world-class career journey with the difference and unique opportunities that Adahan DeCamondo Pera, Autograph Collection will add to your personal development.Scope
- To direct & co-ordinate the reception experience ensuring maximum customer satisfaction by providing an efficient multi-lingual guest contact function that addresses the day to day needs of the hotel's guests.
- To greet guests on arrival at the hotel and conduct check-in and registration procedures.
- Ensures rooms are checked prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance.
- Implement and maintain guest recognition program.
- Handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
- Conduct inspections of the public areas of the main lobby ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
- Assist the cashiers with guest billing procedures.
- Ensure that guest check out arrangements are in order, and to bid the guests farewell.
- Carry out administrative requirements as directed.
- Assists in the selection, training and evaluation of guest relation hosts (if needed)
- Duties at the hotel include ensuring that everything is in order before guest arrives, reviewing the guest list to check special requirements, greeting guest and providing information on facilities.
- Attending to all guests' requests in an efficient and timely manner.
- Complete knowledge of Marriott - policies and procedures; rules and regulations, facilities and services, full range of frontline services & operations.
- Ensure that all guests are made familiar with their room by explaining the workings of all controls.
- Assist in maintaining guest history files that are kept up to date and to maintain the GR's log book on a daily basis.
- Maintain up to date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
- Ensure that all guests are made fully aware of the services and facilities available to them.
- Up sell all hotel, experiences and restaurant facilities.
- Complete any other duty assigned to them by their manager/superior.
- Arrive on time in full uniform in accordance with the company grooming guideline.
- BA/BSc in Hospitality management or related field.
- Excellent written and verbal skills both in English and Turkish.
- Proficient in MS Office and PMS systems, familiar with various Hotel booking platforms.
- Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.
- Great attention to details.
- Exceptional customer relationship skills, especially with individual high profile customers.
- Demonstrate excellent communication, counseling, decision-making, and organizational skills.
- Responsive, engaged and interactive with capability of building strong positive team.
- Visibly proactive with excellent organizational skills, capable of providing focused leadership.
- Creative and innovative, capable of delivering products and services that will differentiate in the region's luxury hotel market.
- Energetic with a positive attitude.
- Able to converse and resolve guest complaints/issues in a calm and professional manner.
- Can identify priorities and effectively execute tasks/projects accordingly and in a timely manner.
- Customer service driven and hands on.
- Great senses of anticipation.
- Ability to work flexible hours.
- Great focus on guest satisfaction.
- SİTE KULLANIMI
- VERİ POLİTİKAMIZ
- YARDIM
- HAKKIMIZDA
- SOSYAL MEDYA
