Adres
çalışma şekliAre you ready to take the next step in your career?
If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye!
Now we are looking for aLearning and Development Specialist who has the following criteria and will add strength to our team.
Job Description
Support the delivery of the Europe Learning Multiverse and the TI TR L&D strategy, programs and priorities for our Turkish accounts
Work closely with the Snr L&D Manager and other members of Europe L&D team to assist in the implementation of global programs and other local L&D events and initiatives based on specific account needs
Build relationships with individuals at all levels, across all business areas, specifically in Operations and Support/Admin functional areas, and the extended Global Learning Excellence team
Establish and maintain a solid understanding of the L&D curricula and its relation to the development needs of the Istanbul accounts
Take ownership of the implementation of specific global projects and/or the launch of new learning initiatives as part of the Global Learning Excellence strategy
Conduct needs assessment discussions and analysis for specific training programs and events
Design eLearning programs in the organization’s learning management system (LMS)
Design and deliver leadership development, and professional skills training sessions as required, e.g. time management, feedback training, etc
Measure training programs results and overall impact
Provide reports on learning initiatives, completion rates for implemented programs, etc
Support the Snr L&D Manager in identifying external training providers and maintain the relationship with these
Support the roll-out of global learning initiatives as required
Requirements
2 – 3 years of previous experience in L&D/ Training/ Education
Train the Trainer course or other equivalent in the field of learning/training
Good understanding of the L&D industry and trends, learning technology & associated tools
Instructional design and training delivery - across both leadership development and professional skills sessions, in either classroom or virtual delivery mode
Excellent presentation skills with the ability to engage and build rapport with the audience
Fluent oral & written Turkish and English language skills
Ability to measure training results and overall impact of learning
Be self-motivated and passionate about personal development, learning & growth
People driven, with a strong motivation to support and develop others
Ability to solve problems and to work with minimal oversight, work as part of highly collaborative global team
Ability to multitask and to manage/prioritize own time
Our Advantages
Competitive salary package
Performance bonuses
Private health insurance and meal card
Equipment for home office work, shuttle/road fee for office work
Stable job and career development opportunities
Dynamic and supportive team
Flat hierarchical work order in an international structure
Referral bonuses
About Us: TELUS International Türkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS International has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.
