Product Service Line It Manager - Sr Psl It Manager)

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Job Responsibilities

• With general autonomy, responsible for supporting Product Lines with various initiatives in one of six key areas: Applications, Business Unit, Customer Service, Infrastructure, Program Management, Service Delivery.
• Business Unit, such as business alignment, customer advocacy, demand management, and project management.
• Customer Services, such as service desk, security administration, request management, desktop support, COE standards, problem management and delivery management.
• Infrastructure Services, such as computer/mainframe operations, network operations (WAN/LAN), server management (e-mail and web), firewall management, software distribution and security policy.
• Supports supplier relations where applicable.
• Program Management, such as , communication planning, process development, project management, project prioritization and monitoring.
• Coordinates diverse activities to support Product Lines.
• Align PSL/IT Strategy
  • Operates as a strategic advisor to the PSL
  • Responsible for creating collaborative and influential relationships with key stakeholders in PSLs and IT
  • Enhance quality of decision making in PSLs and IT by proactively mitigating risks
  • Communication is critical with all levels of the organization but especially with VP and their direct reports
• Manage Project / Initiatives
  • Manage PSL initiatives and project
  • Help business formulate ideas then translate appropriately within IT organization
  • Validate and prioritize demand against business strategies
  • Ensuring customers’ priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and delivered.
  • Communication focused on each initiative to clearly articulate timelines and drive results
• Technology Innovation
  • Apply new or existing technologies to improve business processes
  • Recognize opportunities to leverage existing technology in alignment with IT strategy
• Service Delivery
  • Facilitate services between IT Delivery organizations (e.g., governance reviews) and PSL
  • Understands business drivers and IT strategy to deliver quality service to PSLs
  • Deliver routine and transactional services efficiently and cost effectively
  • Handling stakeholders’ escalations.

Desired Personality Traits

• Communication and influencing skills
• Leadership qualities
• Collaboration
• Empathy and emotional intelligence

Requirements

• Completion of a undergraduate degree in Business Management, MIS or equivalent.
• 10-12 years of experience in IT Management which includes experience in functional areas.

Candidates having qualifications that exceed the minimum job requirements will receive consideration for higher-level roles give (1) their experience, (2) additional job requirements, and/or (3) business needs. Depending on education, experience, and skill level, a variety of job opportunities might be available from IT Manager to Sr IT Manager.