Receptionist

İŞ TANIMI

Make it personal. Go the extra step. Play as a team. Do what’s right! Sheraton Istanbul Levent invites you to unlock a better way to experience the world with a new perspective. As Sheraton Istanbul Levent, the intersection point of art, cuisine and culture, we have an exciting opportunity available for you now! Handle all duties according to hotel policies, procedures, internal rules and standards.Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.Have knowledge about room rates, packages, discounts and promotions and know how to handle each.Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.Follow all cash handling and banking procedures to check out all customers efficiently.Operate OPERA programs, take same day reservations and know how to enter. Perform guest registration and room assignment and accommodate special requests of all guests.Know how to follow all hospitality guidelines. Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).Know how to handle safe deposit boxes.Handle mail and messages properly and on a confidential basis. Know how to handle safe deposit boxes. Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.Be flexible in regard to work schedule Be familiar with the AM, PM and night daily checklist to ensure smooth daily operationsBe disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the Guest needs to ask. Focus your total attention to the customers.

ARANAN NITELIKLER

• 2-year degree from an accredited university in Business Administration,Marketing, Hotel and Tourism Management, or other related study
• At least 2 years experience at Front Office disipline
• Excellent interpersonal and communication skills
• Ability to focus attention on details and to handle multiple tasks
• Result driven, proactive and reliable personality
• Excellent command of both written and spoken English
• No military obligation for male candidates / at least 2 years postponement