AdresYOUR ROLE:
Based in Geneva, you will work for the EMEA region, in close contact with the 7 European markets (France, United Kingdom, Benelux & Nordics, Northern Europe, Switzerland, South-East Europe, Iberia) + Middle East and CIS Region.
Under the supervision of the Regional EMEA HE Merchandising Manager, you will contribute to the achievement of the annual turnover of High-End segment, ensure the execution of commercial transactions and the optimal visibility of the High end offer. You will contribute to the launch of new collections, management of High-End (HE), Fine Jewellery (FJ) stock, High Jewellery events and take decisive actions for the customer satisfaction.
KEY RESPONSABILITIES:
CALIBRATION NETWORK & ORGANISATION
- Ensure the right integration of new product line such as HJ, FJ and HE Watches into the region
- Analyze the 360° product lifecycle (range, new launch, quality of stock)
- Define Retail High-End network in collaboration with central team & markets
- Define stock assortment for the region and by boutiques types and organize replenishment when needed
- Ensure stock quality in discussion with HQ
- Monitor, analyze and define the stock allocation and arbitration for external partners and ensure the follow-up of sales.
SUPPORT & COMMUNICATION
- Ensure the link with the markets and the central teams through multiple instances (Monthly meeting…)
- Animate monthly meetings with markets under your responsibility.
- Ensure a close collaboration with the High-End Hub Operations department.
- Analysis reports and statistics for your region to allow for better business decisions.
SALES & REPORTS FOLLOW-UP
- Develop and provide accurate stock to date to all the community.
- Follow-up of qualitative information from markets and consolidate and share it with the team /central teams
- Set and monitor various KPI's regarding merchandising activity (stock performance, deals monitoring, pieces in workshop follow-up…)
EVENTS
- Active participation & lead on client appointments for CIS and Russian clientele
- Ensure to get the needed stock on all type of events (Inter, regional, local) and organize logistic transfers with respect of timing
- Inter-event / Inter-regional events: participation for the stock pieces and team management on site
- Follow-up of qualitative information from markets
- Global follow-up on performance. Collects market feedback and consolidate it to share it with the team /central teams
- Organize fast track deliveries to final destinations for sales & deals
REQUIRED EXPERIENCE:
- Bachelor or Master’s degree
- Minimum 5 years of experience in Merchandising / Operations in a high-Jewellery environment
- Training in Gemmology, GIA diploma
- Strong knowledge of CIS and Russian clientele
- Fluent English & Russian, french is a real plus
- SAP skills, PEGA ideally, pack office
- Great interpersonal and communication skills
- Client & Service oriented
- Negotiation and influencing skills
- Analytical and innovative
- Agility and empathy
- Strong business sense
- Results oriented
