Roles and Responsibilities
- Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L. May be responsible for targeted clients, stable regions, and/or medium sales territories.
- Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.
- Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.
- ITO – PreSales Support, customer inquiries, quote preparation.
- OTR - Order entry and order management. Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.
- Finance Support – Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.
- Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.
- Build customer satisfaction through outstanding relationships and communications.
- Work within predefined targets and metrics – KPI oriented.
Required Qualifications
- Bachelor's degree or diploma from an accredited university or college OR substantive experience (min of 3 years) in related role; i.e., customer service, order fulfillment
Desired Characteristics
- Strong oral and written communication skills
- Strong organizational and time management skills
- Extremely proficient with MS-office
- Experience in SAP
- Additional experience working in field activities, Sales Support or Sales Force is preferred
- Analytical ability to process orders; discounts, terms, etc.
- Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)
- Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
- Ability to work in a fast paced, high stress environment with multiple simultaneous priorities
Note: This role requires onsite presence in Rochester, NY.