Adres
çalışma şekliAre you ready to take the next step in your career?
If your answer is “YES” – join the leader of the CX (Customer Experience) sector TELUS International Türkiye!
Now we are looking for an Account General Manager who has the following criteria and will add strength to our team.
Job Description
Permanently monitor the achievements of the project indicators and liaise with other departments to accomplish them
Establish the recruitment needs for achieving the project performance indicators set
Come into direct contact with representatives of the projects from the clients’ part and establish with them the ways of action to achieve performance indicators
Control the work processes of the coordinated projects, establishing active measures to improve training and operational activities and proposing plans for improvement
Propose changes in the operational projects and offer feedback to the clients based on the results after the test period
Send regular reports to clients
Follow the evolution of the supervisors and agents and take all necessary measures to improve it when necessary
Allocate resources and responsibilities within team to deliver business results and meet the demands of a dynamic environment
Be involved and responsible for the selection, training, professional development and assessment of the subordinates
Monitor and achieve financial and operational targets set
Reporting directly to the Operations Director
Requirements
At least 2 years solid and proven experience in a Business Process Outsourcing company on a managerial role
Excellent verbal and written communication skills in English. Proficiency of a second language on a level C1 will be considered an advantage
Experience in managing teams; Oriented to results and client satisfaction
Ability to effectively manage multiple priorities
Ability to work both independently and as a team member in an environment with frequent high volumes of work
Positive, professional and client-focused attitude
Desire to perform in-depth research while paying attention to detail
Dynamic, flexible and proactive attitude
Good negotiation skills and ability to work directly with international clients
Good performance under pressure
Our Advantages
Competitive salary package
Performance and tenure bonuses
Private health insurance and meal card
Shuttle/road fee for office work
Relocation package if needed
Stable job and career development opportunities
Dynamic and supportive team
Flat hierarchical work order in an international structure
Referral bonuses
