AdresAbout GiveDirectly
GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. Since launching in 2011, GD has raised over $1B, delivered cash to more than 1.5 million recipients, launched operations in 15 countries, and continues to expand its reach across the Global South. GD has also grown the research base supporting unconditional cash with 20 randomized control trials from its programs, generating rigorous evidence across countries and contexts. As a result, GD has been celebrated as one of the most innovative non-profit companies byFast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in theNew York Times Magazine,This American Life,Foreign Affairs, andThe Economist.
Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We strive to be inclusive of all cultures and experiences while upholding our values globally. In the spirit of our "Know Yourself and Grow" value, we recognize there is always room to improve our team's working experience. But day to day, we aim to "Create Positive Energy" - we take care of one another, have fun, aim to maximize flexibility and accessibility in roles, and pursue professional development opportunities to stay challenged & engaged in our work.
We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
Role: Field Officer, Internal Audit
The Associate Field Manager (AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients. The AFM will manage the Field Officers (FOs) for the Flood Anticipatory Project in Kogi State. The AFM will own day-to-day management of their team, including: daily work planning and team management; tracking team and individual performance; achieving targets; coaching field officers; and identifying opportunities for risk mitigation and process improvement. The AFM will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges. The role will be rewarded for exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality.
Level: Associate Manager
What you’ll do:
- Field management
- Coordinate intermittently with field officers to align plans for the week and solve identified field challenges.
- Coordinate team approach for village surveys to maximize efficiency and productivity.
- Track FO productivity and quality of service, including reviewing operational reports each week; discussing team and individual performance with FOs weekly; being responsible for course correction if metrics are slipping
- Keep senior management informed of key risks to work around (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.)
- Meet with Program Manager at least once per week to discuss any adjustments to work plans / other subsequent sprints for the week
- Data collection and process improvement
- Collect surveys 1-2 days a week in order to help teams achieve targets and to help identify areas for improvement
- Vet new versions of surveys, including impact on field-staff productivity, and recommend survey improvements as necessary (e.g., potential process gaps)
- Raise ideas for continuous improvement of the enrollment process/recipient experience; execute process improvements and ideas raised by the Program Manager/Humanitarian Managers
- Quality control
- Monitor and ensure quality control when the field staff conduct surveys
- Periodically check and review FO data collection in the field and coach staff to correct any issues observed
- Spend 1-2 days resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)
- Field Officer management and development
- Coach FOs on challenges that come up in the field. Provide additional case-specific input as requested by FOs (e.g., ambiguity around potential impostor)
- Exercise judgment and escalate recurring issues or questions to the Program Manager
- Coach FOs who are underperforming and provide disciplinary measures when necessary
- Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives
- Spend 1-2 days per week shadowing staff in order to identify areas for improvement and professional development, particularly during staff training
- Conduct monthly performance check-ins with direct reports and annual performance reviews
- Administration
- Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
- Ensure timecards are accurately and timely submitted
- Process leave requests so as not to conflict with work planning and operations
- Resolve miscellaneous equipment requests
- Participate in a weekly field management forum to solve problems and collaborate on work planning
- Other
- Conduct interviews for new FOs (after initial screen from Manager). Recommend potential hires to Program Manager for final approval
- Provide initial training to newly hired FOs and ongoing professional development to staff
- Participate in meetings with district, sector and cell officials as necessary. Represent GiveDirectly in the field and manage daily communication with local leaders
- Assist Program Manager with communicating and executing new projects / pilots / technologies (e.g., software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.)
- Assist with response to “crisis” events (e.g., refusal spikes, government shut-down, coordinated fraud, etc.)
- Promote effective team culture by encouraging recognition of positive achievements, planning team events and other team-building initiatives
What you’ll bring:
- Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve
- Bachelor’s degree in a relevant professional field
- Must be fluent in at least 1 of the local languages spoken in Kogi State (Igala, Igbira). Hausa & Pidgin English will be an added advantage.
- At least 4 years of Previous experience in a management position desirable (NGOs, banking, ICT, government). Previous working experience in humanitarian response or poverty reduction is a plus.
- Working proficiency in English with excellent communication skills
- Exceptional leadership ability with demonstrated success in motivating and developing junior staff
- Exceptional ability to solve complex operational challenges in the field
- Positive attitude, strong work ethic, and team-player mentality
- Strong interest in being the engine of the day-to-day field work
- Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks
- Strong relationship building skills and the ability to represent the organization effectively to external parties
- Analytical and technical skills, including intermediate proficiency with Microsoft Excel
Compensation
At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus) falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.
GD Values
Recipients first. We prioritize recipient preferences over donor preferences or our own.
Team Next. We do what is best for the success of the organization - not the individual.
Be proactively candid. We say what we believe and are honest in sharing information.
Create positive energy. We strive to be a source of energy - not drain it - for our colleagues.
Think rigorously. Act Quickly. We are intellectually rigorous and oriented towards action - not debate.
Know yourself and grow. We recognize and accept our imperfections with a focus on growth
Accept reality. Propose solutions. We don't dwell on problems. We are actively working to create solutions.
Be productively ambitious. We take the risk of pursuing industry-changing successes, not marginal advancements.
Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:
- A positive and supportive team with opportunities for advancement
- A demonstrated commitment to helping all staff develop and grow
- A robust health benefits plan (exact details will vary by country)
Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.
About the hiring process
Format: The hiring process follows the same general outline for all open roles:
First interview (30 mins)Take home skills assignment (~2 hours)Second interview (1 hour)*Third interview (1 hour)*Final interview (1 hour)Reference checks (30 mins each)
*For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview.
Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).
Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!
We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org.
**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
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