Field Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a Field Service Engineer for Robotics & Discrete Automation Business Area in Utsunomiya, Japan, you will be responsible for performing individually and/or field technicians with planning, monitoring, documentation, technical support, and other activities during on-site repair of system applications (including Robot system) and related companies, and robots installed in various domestic customer sites. The local legal entity of this position is ABB K.K.

This position reports to

Paint Field Service Manager

Your responsibilities

• Diagnosing technical problems, determines corrective actions, and repairs products and/or systems via remote or on-site service
• Ensuring timely and cost-effective planning of on-site technicians in accordance with contractual agreements or single service requests. Preparing all material needed for on-site activities and ensures its arrival to site per the approved schedule
• Ensuring site activities meet contractual requirements. Monitoring assistance services to ensure appropriate quality levels
• Assisting field technicians during site activities for all necessary actions needed to perform the job
• Proposing maintenance, repairment, replacement and spare parts to customer according to customer usage of our product
• Making the quotation based on our proposal related to service activity to customer
• Executing repair activities on products in and out of warranty
• Ensuring training activity for customers regarding product use, applicable maintenance aspects, and security

Your background

• Technical College or University Degree (Mechanical or Electrical Engineering)
• 5 years or more work experience in product service function preferred
• Experience in B to B services and support preferred
• Experience in customer account management preferred
• Work experience in an English speaking environment preferred
• Basic mechanical and electrical knowledge
• JLPT N1 level in Japanese language

Benefits

• Retirement plan
• Life insurance
• Flexible work practices
• Paid Parental leave (gender neutral)
• Transportation Allowance

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website. Work model: hybrid #LI-hybrid