Service Delivery Manager With German

Why a Service Delivery team? 

The Service Delivery Manager (SDM) role is a critical and complex delivery management role within Atos, serving as the nexus for a varied combination of accountabilities and responsibilities. As the leader accountable for Client delivery in a delivery matrix organization, the SDM role requires (pro-) active leadership skills and execution discipline to ensure an integrated end-to-end (E2E) service is delivered to our clients. In their role, the SDM assures that the key areas of Service Delivery management are covered:

1. Client Delivery Quality, Satisfaction and Governance;
2. Compliance, Security and Risk Management;
3. Cost Management; and 4) Community building (external and internal);

What will you be doing:

   • Demonstrate effective and timely Communication internally and externally;
   • Provide Client Delivery Leadership to the Atos delivery team and client;
   • Ensure proper focus by the delivery team on Compliance & Security; 

   • Active involvement and review in Handover to Production for new/changed services;
   • Ensure Customer Satisfaction is at the heart of our daily delivery;
   • Establish and foster a continuous Service Improvement culture;
   • Active Cost Management to deliver on Atos financial commitments;
   • Drive Risk Management behaviours to ensure proper focus on operational risk;
   • Ensure services are provided according to expected levels of Delivery Quality;
   • Lead Service Level Management reviews, report generation and performance management to SLAs;
   • Monitor, review and identify improvements to achieve E2E Service Integration quality;

Requirements: 

   • At least 2-3 years of experience in IT service management in an SDM or similar position, related to the development and implementation of new IT services/service architecture

   • Fluency in German B2 and English B2 minimum (must have)

   • Excellent communication and presentation skills

   • Customer orientation; very good customer facing and influencing skills

   • Analytical thinking and capability to plan and implement improvement actions

   • Creativity, flexibility and the ability to manage your own working time, independence

Nice have:

   • Sales experience,

   • Ability to travel on business,

   • Willingness to work during standby

Rewards and benefits

   • Join the ranks of expert in groundbreaking digital projects, where you will craft the future of technology and positively impact our clients and society.

   • Wellbeing programs & work-life balance - integration and passion sharing events,

   • Opportunities for professional growth and career advancement

   • Remote and hybrid working possibilities

   • Benefits platform - culture, shopping, sport, ect.

   • Continuous learning programs and online courses

   • Possibility to participate to charity and eco initiatives 

   •  Co-funding of sports activities, e.g. Multisport & OK system cards, b-active program

   • Gift packages for special occasions: Easter, Christmas, Children's Day

Future career patch:

   • Senior SDM

   • Client Delivery Executive

   • Client Executive Partner

   • Head of Operations 

What happens next? 

   • Quick conversation with HR 

   • Interview with a Manager and/or client

   • Feedback (5 - 10 business days after the interview) 

Please, attach your CV in English. 

If you're ready to don the cape (figuratively or literally, if you prefer), and embark on this exciting adventure with us, sign in on  jobs.atos.net and contactour recruiter, Kinga (Kinga Zoltek | LinkedIn)

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