Trainee Telephone Business Development Manager

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at  Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centered ambitions. 

Contract Type – 12 month Fixed Term Contract

Your role at a glance

Our Intermediary Protection Team are excited to announce this fantastic opportunity for a customer focused and outgoing individual, with an interest in a career in Sales, to join our Intermediary Sales Team as a Trainee Telephone Business Development Manager.

In this exciting role you’ll use your customer service and sales skills to develop opportunities within the lower supporting account segment. You’ll manage a variety of relationships to deliver improved sales results, quality & profitability targets from this segment of accounts.

You’ll have the chance to do this through an agreed Business Development plans and individual accounts utilising technology in all aspects to improve efficiency and reducing the cost of acquisition.

What you’ll be doing

• To achieve agreed account sales performance targets, through building business relationships in the lower supporting account segment across the range of Protection products .
• To establish, define and maintain a business plan to drive account development, relationship management and product promotion, through a developed contact strategy across an allocated account panel.
• Demonstrate excellent communication skills, to improve the lower volume supporting account segment understanding of our products and propositions that grows the business and collates market intelligence that helps shape our market offering
• To work in an effective partnership with all colleagues in Intermediated Division and across the wider Retail business, to maximise commercial value and business expectations are achieved. .
• Utilise tech solution to widen adviser reach , at scale and ensuring individual messaging is received by the firm & adviser customers.
• To maintain a high level of knowledge of competitor and own products and propositions, as well as industry and marketplace awareness so you deliver a superior, expert and quality interface with your account panel.
• Manage the account panel by following the DQM risk management programme
• Interact with accounts, and handle any customer complaints in difficult and sensitive situations with sympathy and empathy in order to resolve customer queries
• Act in accordance with L&G’s Customer Experience and Treating Customer Fairly Policies.

Qualifications

What we’re looking for

• You’ll need to be an innovative individual with excellent communication skills.
• Previous experience in a Sales or Customer Service role would be highly advantageous.
• Experience and knowledge of Protection products would be high desirable.
• Sales experience gained in Financial Services would be highly advantageous.
• You’ll need to love building relationships with people, and we have the drive and creativity to seek out opportunities.
• Your attention to detail will be key as you manage a varied workload.

Additional Information

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including 25 days holiday (excluding bank holidays), an annual supplement for private medical insurance, generous pension scheme and life assurance, We’re also proud to offer competitive family leave. 

You’ll have the opportunity to participate in our annual, performance-related bonus plan, and then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings. 

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world’s largest asset managers, homebuilders, pension providers and insurance brands. 

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders – helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we’d love to hear from you.