Job description
CTG overview | CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more |
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| Overview of position | The contracted personnel will be required to provide technical support & assist in troubleshooting of United Nations enterprise applications. Additionally, s / he will also technically assist & support all other field office locations throughout the mission area whenever required. |
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| Role objectives | Strong knowledge of object oriented programming concepts & understanding of the Software Development Lifecycle (SDLC), testing & packaging for deployment from DEV to PROD. SharePoint development & migration experience with SharePoint Online, O365 Suite & SharePoint Framework, including establishing sites in hybrid contexts, development & administration. Strong knowledge of PowerApps & Power Automate. Understanding of Cloud platforms & services, ideally Microsoft Azure & Amazon Web Service (AWS). Knowledge of data collection, identifying patterns & trends in data sets covering data analysis, cleansing, processing visualization, report generation, modeling with quality assurance, privacy & security. Defining new data analysis & collection processes producing dashboards. Deep expertise & hands on experience with web application & programming languages such as C#, HTML, CSS, JavaScript HTML5, CSS, CSS3, MySQL & API’s. Proficiency in frameworks & CMS such as Drupal, Bootstrap & Angular JS. Design & manage mission hosted websites using Adobe Photoshop, Adobe Dreamweaver & Adobe Illustrator. Deep functional knowledge or hands on design experience with web services REST, JSON & SOAP. Develop, implement & performs application & website security & access controls. Troubleshoot & creates solutions for identified problems or bugs. Strong understanding of User Interface (UI), cross browser compatibility, general web functions & standards. Work closely & collaborate with UN Global Service Center (UNGSC) Application Support Team. Assess, understand & translate business requirements into automated or integrated processes aligned to UN technologies. Design & implement reliable application backup solution. Optimize & maintain legacy application systems. Install, manage, maintain & replicate SQL server databases & all associated applications. Manage & maintain all enterprise application servers for compliance & vulnerability checks / updates ensuring latest updates & versions as per industry standards. Support United Nations enterprise applications such as FSS, iSEEK, eCC, eCOE, UNITE Correspondence CODECABLE, LCC for procurement, ERMS, EFMS, NOTICAS, SAGE/i2, etc. Able to write & edit technical documentation. Must be diligent & reliable delivering high quality work within tight deadlines. Provide product specific training whenever required. Be on call & provide 24 x 7 support to troubleshoot issues or problems when required especially during crisis & emergency situations. Perform any other duties from IT & Communications & tasks as assigned by supervisors.
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| Project reporting | The ICT Systems Integration Support for enterprise applications will be working under the direct supervision of the Application Support Unit Supervisor in UNMISS, Republic of South Sudan. |
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| Key competencies | Standard: Degree or diploma in computer science, information technology, computer engineering or other related field. Must have at least 3 years of working experience relating to the required technical knowledge written above. Computer literate with proficiency in MS Office Suite, especially SharePoint Online, PowerApps, Power Automate, Microsoft SQL, etc. Must have a national driver’s license & able to drive a light motor vehicle with manual transmission. Must be fluent in English, both written & oral.
Advanced: Degree or diploma in computer science, information technology, computer engineering or other related field. Must have at least 5 years of working experience relating to the required technical knowledge written above. Knowledge & experience with Card Exchange & HP Safecom are desirable. ITIL & Microsoft Power BI Data Analyst Associate certifications are desirable. Knowledge on CRM (iNeed), Field Support Suite (FSS), ERP system (UMOJA) & UN other enterprise applications are desirable. Computer literate with proficiency in MS Office Suite, especially SharePoint Online, PowerApps, Power Automate, Microsoft SQL, etc. Experience in South Sudan is desirable. Must have a national driver’s license & able to drive a light motor vehicle with manual transmission. Must be fluent in English, both written & oral.
Expert: Degree or diploma in computer science, information technology, computer engineering or other related field. Must have at least 8 years of working experience relating to the required technical knowledge written above. Knowledge & experience with Card Exchange & HP Safecom are desirable. ITIL, Microsoft Power BI Data Analyst Associate certifications and Microsoft Fabrics Analytics Engineer Associate certifications required. Knowledge on CRM (iNeed), Field Support Suite (FSS), ERP system (UMOJA) & other UN enterprise applications are desirable. Computer literate with proficiency in MS Office Suite, especially SharePoint Online, PowerApps, Power Automate & Microsoft SQL, etc. Experience in South Sudan is desirable. Must have a national driver’s license & able to drive a light motor vehicle with manual transmission. Must be fluent in English, both written & oral.
Required competencies: Excellent client orientation skills with attention to technical details. Strong communication & organizational skills. Detail oriented planning & high degree of accuracy & safety. Works collaboratively with & supports colleagues / clients to achieve common goals.
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| Team management | This role has no team management responsibility. |
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| Further information | Qualified female candidates are encouraged to apply for this role. |
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Disclaimer:
· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility and all staff are required to adhere to CTG’s Code of Conduct at all times. |
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