Job description
CTG overview | CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more |
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| Overview of position | The contracted personnel will be required to maintain & ensure maximum uptime of the United Nations Mission’s equipment / server rooms with due regard to data integrity & security. Additionally, s / he will also technically assist & support all other field office locations throughout the mission area whenever required. |
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| Role objectives | Maintain HPE Synergy 12000, C7000, ProLiant BL460c, DL380, DL580, DL585 Servers, Storage HPE 3PAR 9450, HP P2000, MSA 2312, P2000 Fiber Channel SAN & HP P4300/ P4500/ 4730 ISCSI SAN, Virtual Connect & others as & when required. Install, configure, maintain, deploy & provide full range of assistance on the operation & administration of virtual infrastructure such as VMware SimpliVity, Esxi, vCenter, VDI, Active Directory, Azure Active Directory, IP address, DNS, DHCP, internet proxy settings, Symantec Enterprise Product antivirus and Microsoft Defender. Maintain VMware replication between ICT equipment / server rooms for Disaster Recovery & Business Continuity (DRBC) using VMware Replication appliance such as HP 2040 SAN Storage, Veritas, Symantec backup systems & tape management. Coordinate with other units regarding essentials needed for equipment / server rooms to operate smoothly covering coordination of faulty air condition replacement, power supply with backup generator, UPS & networking for connectivity. Install, configure, maintain & monitor replication status of mission critical data to tier 2 offsite location in United Nations Global Support Center (UNGSC) through EMC Data Domain DD2500 as part of DRBC Plan. Identify & rectify any replication issues such networking & other errors. Configure, monitor & deploy Office 365 suite, Microsoft Windows OS & updates & other Microsoft SCCM software deployments. Maintain install & configured VMware Horizon 7.4 VDI infrastructure with its components like Horizon View Administrator, View Composer & SQL database. Provide tier 2 support to service desk & field offices as & when required. Monitor daily, weekly & monthly backup of shared drives & other critical server images using Symantec NetBackup ensuring data integrity, availability & compliance with OICT / UNGSC guidelines by carrying out periodic test restore to maintain data availability & integrity of critical systems. Plan & monitor asset life cycle management by ensuring timely acquisition & disposal of hardware for replacements & / or future requirements. Maintain & document all server access control for audit trail. Monitor user activity in compliance with UN ICT guidelines, policies & procedures. Monitor all software & hardware products ensuring compliance with UN standards & systems. Able to write & edit technical documentation. Must be diligent & reliable delivering high quality work within tight deadlines. Ability to write & edit technical documentation. Provide product specific training whenever required. Be on call & provide 24 x 7 support to troubleshoot issues or problems when required especially during crisis & emergency situations. Perform any other ICT duties & tasks as assigned by the supervisor.
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| Project reporting | The ICT Systems Integration Support / Server management will be working under the direct supervision of the Server Management Unit Supervisor in UNMISS, Republic of South Sudan.
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| Key competencies | Standard: Degree or diploma in computer science, information technology, computer engineering or other related field. Must have at least 3 years of working experience relating to the required technical knowledge written above. Computer literate with proficiency in MS Office Suite, especially Microsoft Server operating systems & VMware products. Must have a national driver’s license & able to drive a light motor vehicle with manual transmission. Must be fluent in English, both written & oral.
Advanced: Degree or diploma in computer science, information technology, computer engineering or other related field. Must have at least 5 years of working experience relating to the required technical knowledge written above. Microsoft Server, VMware & ITIL Foundation certifications are desirable. Knowledge of cloud platforms like Microsoft Azure & Amazon Web Services (AWS) is desirable. Computer literate with proficiency in MS Office Suite, especially Microsoft Server operating systems & VMware products. Experience in South Sudan is desirable. Must have a national driver’s license & able to drive a light motor vehicle with manual transmission. Must be fluent in English, both written & oral.
Expert: Degree or diploma in computer science, information technology, computer engineering or other related field. Must have at least 8 years of working experience relating to the required technical knowledge written above. Microsoft Windows Server Hybrid Administrator Associate, VMware Certified Design Expert Data Center Virtualization 2024 & ITIL Foundation are required. Knowledge on cloud platform like Microsoft Azure & Amazon Web Services (AWS) are desirable. Computer literate with proficiency in MS Office Suite, especially Microsoft Server operating systems & VMware products. Experience in South Sudan is desirable. Must have a national driver’s license & able to drive a light motor vehicle with manual transmission. Must be fluent in English, both written & oral.
Required competencies: Excellent client orientation skills with attention to technical details. Strong communication & organizational skills. Detail oriented planning & high degree of accuracy & safety. Works collaboratively with & supports colleagues / clients to achieve common goals.
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| Team management | This role has no team management responsibility. |
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| Further information | Qualified female candidates are encouraged to apply for this role. |
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Disclaimer:
· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility and all staff are required to adhere to CTG’s Code of Conduct at all times. |
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