Information Management Officer (Nationals Only)

Background and Organizational Context

Office for the Coordination of Humanitarian Affairs (OCHA) is the part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.

Under the overall guidance of the Head of the Communication and Information Management Unit and under the direct supervision of the Information Management Officer, the national IMO will be responsible for the following duties: contribute to and assist the data analysis and management and information dissemination capacities and supporting the overall humanitarian coordination, emergency preparedness and response in Mozambique through the national Inter-Cluster Coordination Group (ICCG).

In particular, s/he will be supporting the Communication and Information Unit for the 2024 Humanitarian Response Plan for Mozambique to strengthen its Information Management and information dissemination capacity, ensuring that humanitarian partners, local and international media, policy makers and governmental and non-governmental actors have timely and relevant information on the humanitarian situation and response in the various affected parts of the country.

Position Purpose:

Under the overall guidance of the Head of the Communication and Information Management Unit and under the direct supervision of the Information Management Officer the National IMO will undertake the following duties:

contribute to and assist the management and information dissemination capacities, ensuring that humanitarian partners, local and international media, policy makers and governmental and non-governmental actors have timely and relevant information on the humanitarian situation and response in the various affected parts of the country.   

Key Duties and Accountabilities

• Data Management and Analysis.
• Document Management and Information Standards.
• Facilitation of knowledge building and knowledge sharing,
• Digital Design Support.

Ensure effective data management and analysis focusing on the achievement of the following results:

• Supervise the collection of relevant information and data from key humanitarian partners, including Clusters, representatives of national governments, UN agencies, donors, local and international NGOs, to facilitate and maximize the exchange of information and data between humanitarian partners, and support the creation of appropriate information products for decision-making and humanitarian response.
• Support strategic and operational decision-making by processing and analyzing data and information and presenting it in user-friendly formats (e.g., reports, maps), utilizing the latest data visualization and mapping technologies.
• Design, develop and manage databases, spreadsheets, and other data tools; understand, document, and ensure the quality of high-value humanitarian data for accuracy, consistency, and comparability; consolidate operational information on a regular schedule to support analysis.
• Develop and maintain spatial baseline and operational datasets in accordance with relevant standards and guidance; produce and update high-quality map products and online services; maintain a repository of spatial data and ensure that the data are documented and accessible to all humanitarian partners through local and/or online services.
• Develop data collection tools, setup appropriate data collection methodologies, design and implement database systems for data management and analysis purposes. 
• Research best practices and pose new, more effective technology ways of doing things, demonstrating good knowledge of information technology, and applying it in work assignments.
• Support assessment and needs analysis activities, including humanitarian needs overviews, secondary data reviews, preliminary scenario definitions, and multi-cluster initial rapid assessments.
• Develop surveys, design data collection tools, and analysis of the survey results. 
• Manage and maintain content on relevant web platforms, provide overall quality control for the platform and ensure content is current, comprehensive, and follows relevant metadata standard.
• Produce 5W data analysis and present the data using tabular/ graphical representation.
• Work closely with clients to identify their needs and advise on the information products and services that OCHA can offer to enhance their work.
• Ensure the implementation, where appropriate, of OCHA standardized Information Management tools, including document management systems, databases, and standardized websites. 

Ensure effective Document Management and Information Standards focusing on the achievement of the following results:

• Coordinate maintenance of document-archiving systems, including managing system back-up, upgrades, and migration, as needed, for digital archives databases. 
• Provide training and advice to relevant staff on use of document archiving systems and the use of meta-data standards.
• Ensure the implementation, where appropriate, of OCHA standardized Information Management tools, including document management systems, databases, and standardized websites. 
• Maintain databases based on existing templates (or develop if necessary, including user-friendly menu access and reports) to support humanitarian operations. 
• Core databases include Who does What Where, Contacts, affected populations, CODs/FODs, photograph and map archives.

Ensure facilitation of knowledge building and knowledge sharing, focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, and information provision.
• Organization of training for the OCHA staff and stakeholders on IM tools etc.
• Synthesis of lessons learned, and best practices directly linked to IM and ICT management.
• Sound contributions to knowledge networks and communities of practice.
• Preparation of briefing packs, updating map kiosk etc.

Ensures effective digital designing support focusing on the achievement of the following results:

• Creates and designs graphic elements and reports using OCHA standard styles and guides.
• Effectively represents information through graphical media, i.e, graphs, charts, presentations etc., using advanced designing programs, ensuring their attractiveness and effectiveness in communicating key messages.
• Maintains and improves the layouts of reporting and presentation templates using graphic design programs ensuring consistency in look and ease of navigation.
• Design and develop online interactive dashboards using tools such as Tableau and PowerBI etc.
• Facilitate staff's ability to use existing and emerging technology to achieve the organization's mission and objectives.
• Support the management content on Humanitarian Response information, Humanitarian ID, Humanitarian Data Exchange (HDX) and other relevant web platforms, provide overall quality control for the platform and ensure content is current, comprehensive and follows relevant metadata standards.
• Support the production and update information products such as reports, charts and infographics by turning data into graphical products to convey messages and storyline; develop advocacy materials including posters, presentations, and other visual materials.

Competencies

Core Competencies:

Achieve Results:  LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively:  LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements 

Learn Continuously:  LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility:  LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible  

Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner:  LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion  LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination  

Cross-Functional & Technical competencies:

Data Analysis: Ability to extract, analyze and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision making

Data collection: Being skilled in Data Sorting, Data Cleaning, Survey Administration, Presentation and Reporting including collection of Real-Time Data (e.g., mobile data, satellite data, sensor data).

Data analysis: Ability to extract, analyze and visualize data (including Real-Time Data) to form meaningful insights and aid effective decision making.

Digital business analysis: Ability to support digital business processes across a range of digital projects, programmes and activities.

Advocacy strategy and implementation: Ability to create and implement advocacy strategies which lead to impactful change.

Digital asset management: Ability to use digital asset management (DAM) systems to effectively store, share and organize digital assets such as images, videos, and other media.

Digital strategy: Ability to plan the use of resources through digital channels to reach and engage target audiences effectively and to achieve objectives

Required Skills and Experience:

Education:

An advanced university degree (Master's degree or equivalent) in Information Management, information systems, GIS, or related field with 2 years of relevant experience. .

OR

A First-level University degree in any of these fields, in combination with four (4) additional years of          qualifying work experience will be given due consideration in lieu of the Advanced University degree. 

Additional study related to technology for Information Management (e.g., GIS certification) is highly desirable.

Experience:   

• A minimum of two (2) years of experience with master's degree and four (4) years of progressively responsible experience in information management, information systems, data management, geographic information systems &     mapping, and/ordata visualization, is required.
• In-depth knowledgeof industry-standard GIS and Graphicsdesign software, including, not limited to Adobe Illustrator, ArcGIS, InDesign, Photoshop, and Power BI is required. Experience managing information in disaster responseor complex emergency settings(preferably in a hardshipDuty Station) is required.
• At least one year of experience working on humanitarian IM-related projects in Mozambique is desirable.
• Relevant experience within the UN system or an international organization is desirable. Experience managing common operational datasets is desirable.
• Experience in working on Humanitarian Needs Overview (HNO) and Humanitarian Response Plan (HRP) is desirable.
• Experience undertaking missions to support Information Management in areas/countries where populations affected by humanitarian crisis is desirable.

Language Requirements:

• Fluency in written and spoken English and Portuguese is required. 
• Knowledge of one or more local languages is desirable.

Note: Please upload copies of your academic qualifications and 3 latest Performance Evaluations (if applicable)

Disclaimer

Applicant information about UNOCHA rosters

Note: UNOCHA reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNOCHA at the same grade level and with similar job description, experience, and educational requirements.

Non-discrimination

• UNOCHA has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
• UNOCHA is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin, or other status.

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