Key Account Support Specialist

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

• Position Purpose:
• Deliver best in class service to all Key Accounts of Automotive Europe by executing 1st level support of customer queries by phone & email f ocussing on (operational) logistics tasks, as well as efficient and sustainable account management.
• Major Key Accountabilities:
• Execute 1st level support of all Key Account customer queries by phone & email, including training on web-based service solutions and on CHEP business processes
• Ensure close support to customers to identify solutions (supply reports/ information from ERP / CRM systems) for Key Account specific issues; Identify root causes and find containment actions from analysis
• Ensure invoice corrections in ERP system and notify correction results to customers
• Work closely with all interfaces between customers and internal stakeholders, especially Key Account Management
• Continuously improve Key Account specific processes in line with ISO 9001 and 14001 certifications
• Manage customer disputes, perceive information and support customers through email & phone, including exceptional visits
• Use control and financial security reports and ensure analysis for under and over performance, trends and discrepancies in Key Accounts
• Maintain Service relevant data in CRM system. Monitor own completion of workload and meet objectives.
• Support/ develop improvement initiatives & projects
• Qualifications :
• Business degree or apprenticeship in a logistic or customer service environment
• Experience:
• Long-term working experience in a logistic and/or customer service environment
• CRM and ERP working experience
• Worked in ad hoc driven situation where success is dependent on finding fast customer solutions in line with business policies
• Worked with financial measures and KPIs
• Skills and Knowledge :
• Strong Service orientation
• Very good customer orientated communication skills
• Must be extremely flexible and able to work under pressure
• Strong analytical skills
• Negotiation skills
• Diplomatic and sensitive when serving customers of a different mentality and culture
• Good understanding of Customer Experience, Customer Solutions and keen to create customer loyalty
• Languages
• Essential
• Turkish,English

Preferred Education

Bachelors

Preferred Level of Work Experience

3 – 5 yearsNot Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected] .