Mobile Service Manager Turkey - Istanbul

İş tanımı

Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go beyond for our customers. As an Associate Service Manager, you will coach your team to elevate their customer service approach and assist the team in developing and implementing appropriate standards and processes to continuously elevate the overall service experience
We expect you to put your team’s success before your own. Your team will look to you to champion open communication, active problem solving, and a positive work environment. You must have the ability to inspire and coach your team to meet both daily and strategic goals, and partner with the Service Manager to ensure the development and growth of your team
You must understand every aspect of your team's performance, and work with our Service leaders to increase efficiency and drive continuous improvement in all aspects of operations. You must actively facilitate exceptional team performance and partner with your team to identify and remove waste in operational processes. We expect you to promote safety, efficiency, quality, and overall excellence in all your actions and decisions
You are expected to understand our business, know their numbers, and ensure excellence in the center’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable

Bachelor’s degree or equivalent professional experience
Prior leadership experience in a service-focused industry. Automotive expertise is not required
Experience leading teams and managing a diverse group of roles and responsibilities
Prior experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.
Experience running complex processes using Lean or other techniques is strongly preferred
Technical acumen. You must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures

Refer code: 161664. Tesla - Önceki gün - 2024-01-02 15:26