Service Manager (Energy Industries)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In this role you will be responsible for the Service organization of the Process Automation Energy Industries PAEN in Istanbul, ensuring Service excellence. You will be part of the local management team of the PAEN unit and report directly to the local Business Manager.

Your responsibilities

• Lead the Service organization with a team of 4 employees, (Service Sales Specialists ans Technical Account Managers)
• Identifies and evaluates new opportunities with existing and potential Installed Base Service and Brownfield Solution customers,
• Executes service and sales channel strategy within their own area of responsibility -Installed base Service business and brownfield solution business,
• Responsible for Service contracts, achieving the financial targets, and drive the service growth,
• Responsible for the Technical Account Management TAM for key customers. Build sustainable customer relationships to ensure growth, satisfaction and retention of customers together with sales,
• Analyze, maintain, and leverage ABB's installed base for new opportunities. Manage the spare parts business,
• Collaborate closely with Service Managers from other countries and with the Hub Central and Southern Europe CSE. Pivotal point within the organization.

Your background

• Engineering Degree in Automation, Electrical and Electronics or similar,
• Minimum 10 years of experience in the Energy Industries market, working as Service Manager, Sales Manager, or similar role with Control Systems,
• Sound technical knowledge in the field of Automation,
• Market knowledge in Power Generation, Water, Oil & Gas, Chemical & Refineries sectors,
• Experience and strength in people management as well as strategic planning skills and high implementation strength,
• Teamwork and customer-oriented profile with strong oral and written communication skills,
• Fluency in English. Turkish knowledge is mandatory.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.Work model: hybrid #LI-hybrid